FOODSAFE Secretariat

Our Refund Policy:

  • Refunds must be requested prior to the course start date
  • A processing fee of $35.00 will be charged
  • The purchaser will receive a refund of:
    • $80.00 for FOODSAFE Level 1
    • $130.00 for FOODSAFE Level 2

To receive a refund, please forward your electronic receipt to our support team with the subject heading “FOODSAFE Online course refund.”

Refund requests will not be accepted after the course start date.

Schools purchasing seats using an Account Code is considered final sale. No returns are permitted.  


Our Extension Policy:

  • If you feel you are going to need an extension in order to complete the course you must contact your instructor before the course end date*** and explain your reasons for needing an extension. Use the Mail Tool within your course to correspond with your instructor.
  • Extensions are rarely awarded, and given only for extenuating circumstances, such as death in the family or hospitalization.

***After your course end date, you will not be able to access the course or contact your instructor.